Return & Exchanges Policy

At RIMOURA, we take pride in creating ethnic wear with love and detail. But if something doesn’t work out, we’ve got you covered.

 

Returns & Exchanges:

  • Return or Exchange requests must be raised within 7 days of delivery.
  • Exchange orders are placed once your return is picked up. In case your preferred item is out of stock, our team will connect with you for an alternative or process a refund.
  • Returns and Exchanges are free of cost (we’ll take care of the pickup shipping for you).
  • Each order is eligible for one return or exchange only.

  • In case of any damaged/ defective or missing products in your order kindly reach out to us within 48 hours of delivery. We will not be able to help you if this timeline is exceeded.

  • Misprints and colour differences from website images are not considered damaged products. We only sell handcrafted products and these are all signs of authenticity.
  • The company holds the authority to make the final decision in any case.

 

Return & Exchange Process:

  • Visit our Return Request link (to be shared on website).
  • State the reason for return and upload images in case of damage/defect.
  • A return pickup will be arranged for eligible pincodes. If your area is non-serviceable for reverse pickup, you may self-ship the product to our warehouse. Once approved, the shipping cost will be added back to your refund.
  • Ensure that all tags and labels are intact, and the product is unworn and unwashed.

 

Refunds:

  • Refunds will be made directly to your original mode of payment.
  • Refunds are processed within 3-7 working days after the product reaches our warehouse and passes Quality Check.
  • For COD orders, refunds will be processed via a secure online link sent to your registered email/phone. Please ensure you redeem it within 3 months.
  • In Case of COD, shipping charges are non-refundable.
  • A flat fee of shipping will be deducted from refunds (except in cases of damaged or wrong products).
  • The company holds the authority to make the final decision in any case.

 

Cancellation:

  • To cancel your order, please contact our support team as soon as possible. Cancellations cannot be processed after the order has been shipped.

 

Damaged or Defective Products:

  • In case of damaged, defective, or missing products, please raise a request with us within 48 hours of delivery.
  • Share images and details of the issue at support@rimoura.com Our team will guide you with the next steps for replacement or refund.
  • Please note: Slight irregularities in print, weave, or color are not considered defects - they are natural outcomes of handcrafted products and add to their uniqueness.

 

Final Note:

The company holds the right to make the final decision in all return, exchange, or refund cases.

Need Help?

Email: support@rimoura.com

Contact Number: +91 8854022767

Business Hours: 10:00 AM – 7:00 PM

 

We work with an independent courier partner for all deliveries. While we’re always here to support you, certain matters may be outside our control. Please note that the delivery executive’s contact details are shared only with the recipient, which can sometimes limit our direct assistance. We truly value your understanding in such cases.